Prerequisites
Before connecting Fireflies, ensure you have:Fireflies.ai account with API access
Admin permissions to generate API keys in Fireflies
AmpUp admin access for your organization
What Data Syncs
From Fireflies to AmpUp
| Data Type | Description |
|---|---|
| Meeting Transcripts | Full conversation transcripts with speaker identification |
| Meeting Recordings | Audio/video recordings from Zoom, Google Meet, Teams, and more |
| AI Summaries | Fireflies-generated meeting summaries and key insights |
| Action Items | Tasks and next steps automatically extracted from conversations |
| Bites | Important soundbites and highlights from meetings |
| Analytics | Talk time, sentiment, topics discussed, and engagement metrics |
| Meeting Metadata | Duration, date, title, platform, participants |
| User & Team Data | Team structure and member information |
AmpUp imports transcripts and analytics from the last 90 days during initial sync. New meetings sync automatically in real-time.
Connect Fireflies
Fireflies uses API key authentication for a straightforward setup process.Generate API Key in Fireflies
Log into your Fireflies.ai account and navigate to Settings → Integrations → Fireflies API.Click Generate API Key and copy the key.
Enter Provider Credentials
Click Connect Fireflies. AmpUp will prompt you to enter the API Key you generated from Fireflies. AmpUp securely stores this credential and uses it to access your Fireflies data.Configure your integration preferences:
- Historical Data Backfill Period: Choose how far back to import (default: 30 days recommended)
- Data syncs automatically every 10 minutes after initial setup
Review Field Mapping
Review which Fireflies data fields will sync to AmpUp:
- Required fields: Transcripts, analytics, participants, speakers, summary, duration, dates
- Optional fields: Calendar info, apps preview, and custom fields
Configuration Options
User & Team Filtering
Control which meetings are imported:- Go to Settings → Integrations → Fireflies → Users
- Select specific users or entire teams
- Changes apply to future meetings immediately
Meeting Filters
Customize which meetings to sync:| Filter | Default |
|---|---|
| Minimum Duration | 5 minutes |
| External Participants | Required (internal-only excluded) |
| Meeting Type | All scheduled and instant meetings |
| Platforms | All (Zoom, Meet, Teams, Webex, etc.) |
Data Selection
Choose which data types to import:| Data Type | Import | Use Case |
|---|---|---|
| Transcripts | ✅ Required | Core conversation analysis |
| Summaries | ✅ Recommended | Quick context for coaches |
| Bites | ✅ Recommended | Key moment identification |
| Analytics | ✅ Recommended | Talk ratio, engagement metrics |
| Recordings | Optional | Full audio/video playback |
Historical Import Range
Select your initial import window:- 30 days - Quick setup, recent meetings
- 90 days - Recommended for most teams
- 6 months - Extended analysis history
- 1 year - Comprehensive historical data
How AmpUp Enhances Fireflies
Personalized Coaching
AmpUp builds on Fireflies’ analytics to deliver rep-specific coaching that addresses each seller’s unique strengths and gaps.
Winning Behaviors
Identify patterns across your top performers’ conversations and scale those behaviors to the entire team.
Meeting Preparation
Alex uses historical transcript data to prepare reps with account context and strategic talking points.
Skill Development
Maya creates targeted roleplay scenarios based on real objections and questions from your Fireflies recordings.
Sync Status & Troubleshooting
Check Sync Status
View your sync status at Settings → Integrations → Fireflies → Sync Status.| Status | Meaning |
|---|---|
| ✅ Connected | Integration is active and syncing |
| 🔄 Importing | Historical data import in progress |
| ✅ Real-time | Live sync enabled |
| ⚠️ Delayed | Processing backlog |
| ❌ Error | Connection issue - verify API key |
Common Issues
Meetings not appearing in AmpUp
Meetings not appearing in AmpUp
- Wait for Fireflies to finish processing (typically 2-10 minutes after meeting ends)
- Verify the meeting meets minimum duration requirements
- Check that the user/team is included in sync settings
- Confirm the meeting had external participants (if filter is enabled)
- Ensure Fireflies bot successfully joined the meeting
Invalid API key error
Invalid API key error
- Verify you copied the complete API key without spaces
- Check that the API key hasn’t been revoked in Fireflies
- Ensure the key was generated from an admin account
- Try generating a new API key and reconnecting
Missing transcripts or summaries
Missing transcripts or summaries
- Transcripts require clear audio - background noise can prevent transcription
- Very short meetings (under 2 minutes) may not be transcribed
- Check your Fireflies plan - free plans have monthly minute limits
- Verify recording was enabled during the meeting
Incomplete analytics data
Incomplete analytics data
- Analytics require the full transcript to be processed
- Some analytics (sentiment, topics) need at least 5 minutes of conversation
- Check that analytics are enabled in your Fireflies settings
Slow initial import
Slow initial import
Large meeting libraries take time to import. AmpUp processes meetings chronologically, starting with the most recent to provide value quickly.
Fireflies Plan Requirements
Free vs Paid Plans
| Feature | Free (800 min/month) | Pro | Business | Enterprise |
|---|---|---|---|---|
| Transcription | 800 min/month | Unlimited | Unlimited | Unlimited |
| Storage | Limited | Unlimited | Unlimited | Unlimited |
| AI Summaries | ✅ | ✅ | ✅ | ✅ |
| CRM Integration | ✅ | ✅ | ✅ | ✅ |
| Analytics | Basic | Advanced | Advanced | Advanced |
| API Access | ✅ | ✅ | ✅ | ✅ |
All Fireflies plans include API access. However, free plans have monthly transcription limits that may affect data availability in AmpUp.
Disconnect Fireflies
To disconnect the integration:- Go to Settings → Integrations → Fireflies
- Click Disconnect
- Confirm the disconnection
- Go to Settings → Integrations → Fireflies API
- Find your API key and click Revoke
FAQ
How does Fireflies compare to other conversation tools?
How does Fireflies compare to other conversation tools?
Fireflies is one of the most popular AI meeting assistants with 20M+ users and a generous free tier (800 min/month). It works alongside enterprise tools like Gong and Clari Copilot. AmpUp adds personalized coaching on top of any conversation intelligence platform.
Can I connect multiple conversation intelligence tools?
Can I connect multiple conversation intelligence tools?
Yes, but we recommend connecting only one to avoid duplicate meetings and confusion. AmpUp deduplicates based on meeting time and participants, but using a single source is cleaner.
What platforms does Fireflies support?
What platforms does Fireflies support?
Fireflies works with Zoom, Google Meet, Microsoft Teams, Webex, RingCentral, Aircall, and many other platforms. Any platform Fireflies can join, AmpUp can analyze.
How quickly do new meetings appear in AmpUp?
How quickly do new meetings appear in AmpUp?
New meetings typically appear within 15-30 minutes. Fireflies processes most meetings within 2-10 minutes of the call ending, then AmpUp imports the data.
Does AmpUp replace Fireflies?
Does AmpUp replace Fireflies?
No. Fireflies continues to record, transcribe, and summarize your meetings. AmpUp adds a coaching layer by analyzing those conversations to provide personalized feedback and training for your sales reps.
Can I regenerate my API key?
Can I regenerate my API key?
Yes. Generate a new API key in Fireflies settings, then update it in AmpUp’s integration settings. The old key will stop working once revoked.
What happens if I hit my Fireflies minute limit?
What happens if I hit my Fireflies minute limit?
If you hit your monthly transcription limit on a free plan, new meetings won’t be transcribed until the next billing cycle. Consider upgrading to a paid Fireflies plan for unlimited transcription.
Does Fireflies' 'Talk to Fireflies' feature work with AmpUp?
Does Fireflies' 'Talk to Fireflies' feature work with AmpUp?
Fireflies’ Perplexity-powered search feature is separate from the transcription data that syncs to AmpUp. AmpUp focuses on the core transcript and analytics data for coaching purposes.