The Chorus connector is currently in beta. Some features may change as the integration matures. If you encounter issues, contact support@ampup.ai.
Prerequisites
Before connecting Chorus, ensure you have:Chorus account with API access enabled
Chorus username and password credentials
AmpUp admin access for your organization
Chorus uses basic authentication (username and password). These credentials are securely stored and encrypted by AmpUp. An admin may need to enable API access for your Chorus role before you can connect.
Get Your Chorus Credentials
Chorus uses username and password authentication for API access.Verify API access for your role
Contact your Chorus (ZoomInfo) administrator to ensure your user role has API token generation enabled. Not all roles have this permission by default.
What Data Syncs
From Chorus to AmpUp
| Data Type | Description |
|---|---|
| Call Recordings | Audio/video recordings of sales calls |
| Transcripts | Full conversation transcripts with speaker labels |
| Call Metadata | Duration, date, title, participants |
| Emails | Email engagement data (incremental sync) |
| Scorecards | Call scoring data (incremental sync) |
| Engagements | Engagement metrics and data |
Incremental sync (only new/changed data) is available for emails and scorecards. Other objects use full backfill on each sync cycle.
Connect Chorus
Enter Provider Credentials
Click the Connect Chorus button. AmpUp will prompt you to enter your Chorus username and password. AmpUp securely stores and encrypts these credentials and uses them to access your Chorus data.
Configure Sync Settings
Choose your historical data backfill period and select which data types to sync.
Configuration Options
Team Filtering
Control which teams’ calls are imported:- Go to Settings → Integrations → Chorus → Teams
- Toggle teams on/off
- Changes apply to new calls going forward
Call Filters
| Filter | Default |
|---|---|
| Minimum Duration | 5 minutes |
| External Participants | Required |
| Call Type | All recorded calls |
Historical Import Range
Choose how far back to import:- 30 days - Quick setup
- 90 days - Recommended
- 6 months - Extended history
Sync Status & Troubleshooting
Check Sync Status
View your sync status at Settings → Integrations → Chorus → Sync Status.| Status | Meaning |
|---|---|
| ✅ Connected | Integration is active |
| 🔄 Importing | Historical import in progress |
| ✅ Live Sync | Real-time sync active |
| ⚠️ Delayed | Processing backlog |
| ❌ Error | Connection issue - check credentials |
Common Issues
Authentication failed
Authentication failed
- Verify your username and password are correct
- Check that your Chorus role has API access enabled
- If your org uses SSO, you may need a separate API credential
- Contact your Chorus administrator to verify API permissions
Calls not appearing
Calls not appearing
- Wait for Chorus to finish processing the call
- Verify the call meets minimum duration requirements
- Check that the user’s team is included in sync settings
Missing transcripts
Missing transcripts
- Transcripts require clear audio quality
- Very short calls may not be transcribed
- Check Chorus processing status for the call
Disconnect Chorus
To disconnect the integration:- Go to Settings → Integrations → Chorus
- Click Disconnect
- Confirm disconnection
FAQ
Is my password secure?
Is my password secure?
Yes. Your credentials are encrypted in transit and at rest using AES-256 encryption. AmpUp is SOC 2 Type 2 certified.
Can I connect both Chorus and Gong?
Can I connect both Chorus and Gong?
Yes, but we recommend connecting only one conversation intelligence platform to avoid duplicate calls.
Does AmpUp replace Chorus?
Does AmpUp replace Chorus?
No. Chorus continues to record and analyze your calls. AmpUp adds a personalized coaching layer on top of your Chorus data.
What happens when Chorus is fully merged into ZoomInfo?
What happens when Chorus is fully merged into ZoomInfo?
We will update the integration as ZoomInfo evolves the Chorus platform. Your connection will continue to work during any transition.