Zoom

Connect Zoom to capture meeting recordings in AmpUp

Connect Zoom to AmpUp to automatically capture meeting recordings and participant information. This integration is ideal if you’re not using a dedicated conversation intelligence platform like Gong or Clari Copilot.

Prerequisites

Before connecting Zoom, ensure you have:

Zoom account with cloud recording enabled

Access to the Zoom App Marketplace to create an app

AmpUp admin access for your organization

Zoom Client ID and Client Secret (see Create a Zoom App below)

These credentials are required to establish a secure link between Zoom and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest recordings.

If you already use Gong or Clari Copilot, you likely don’t need the Zoom integration—your calls are already captured through those platforms.

Create a Zoom App

Before connecting Zoom to AmpUp, you’ll need to create an app in the Zoom Marketplace to obtain your Client ID and Client Secret.

1. Sign in to Zoom Marketplace

   Go to the Zoom App Marketplace and sign in. Click Develop in the top menu, then select Build App.

   
2. Select app type

   Choose General App as the app type and click Create.

3. Configure OAuth redirect URI

   In the OAuth Information section of your app, add the following Redirect URL:

   https://api.withampersand.com/callbacks/v1/oauth
   
4. Add required scopes

   Navigate to the Scopes section and add the following scopes:

   meeting:read
   recording:read
   user:read
   

   Select the scopes that match your use case. At minimum, you need recording read access to import cloud recordings into AmpUp.

5. Copy your credentials

   Navigate to the Basic Information section of your app. Copy the Client ID and Client Secret — you’ll need these when connecting Zoom in AmpUp.

   

What Data Syncs

From Zoom to AmpUp

Data Type	Description
Meeting Recordings	Cloud recordings (video and audio)
Transcripts	Zoom-generated transcripts (if enabled)
Meeting Metadata	Title, duration, date, meeting ID
Participants	Names, emails, join/leave times
Chat Messages	In-meeting chat (optional)

Only cloud recordings are synced. Local recordings on users’ devices are not captured.

Connect Zoom

1. Navigate to Integrations

   In AmpUp, go to Settings → Integrations → Zoom.

2. Enter Provider Credentials

   Click the Connect Zoom button. AmpUp will prompt you to enter the Client ID and Client Secret from the Zoom app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.

3. Authorize with Zoom

   After entering your credentials, you’ll be redirected to Zoom. Sign in with your account and authorize AmpUp to access your recordings.

4. Authorize AmpUp

   Review the permissions and click Authorize.

   AmpUp requests:

   • View and manage meetings
   • View and manage recordings
   • View user information
5. Configure Recording Settings

   Select which users and meeting types to capture.

6. Enable Cloud Recording

   If not already enabled, turn on cloud recording in Zoom:

   1. Go to Zoom Admin Portal → Account Settings → Recording
   2. Enable Cloud Recording
   3. Optionally enable Audio Transcript

Configuration Options

User Selection

Choose which users’ meetings to capture:

Option	Description
All Users	Capture meetings from everyone in the org
Selected Teams	Only specific departments or teams
Selected Users	Hand-picked individuals

Meeting Filters

Control which meetings are imported:

Filter	Default
Minimum Duration	5 minutes
External Participants	Required (internal-only calls excluded)
Scheduled Meetings	Included
Instant Meetings	Included
Webinars	Excluded

Recording Preferences

Setting	Options
Video Quality	Original, compressed, audio only
Transcript Source	Zoom transcript, AmpUp transcription, both
Retention	Match Zoom settings, custom

Zoom Account Requirements

Cloud Recording

Cloud recording must be enabled for the integration to work:

1. Account Level: Enable in Zoom Admin → Account Settings → Recording
2. User Level: Users can have different settings if allowed
3. Meeting Level: Host can override per meeting

Recommended Zoom Settings

For best results with AmpUp:

Cloud Recording: ON
Automatic Recording: Cloud (recommended)
Audio Transcript: ON
Save Chat Messages: ON (optional)
Recording Notifications: ON (for compliance)

Sync Status & Troubleshooting

Check Sync Status

View status at Settings → Integrations → Zoom → Status.

Status	Meaning
✅ Connected	Integration active
🔄 Processing	Recordings being imported
⚠️ Partial	Some recordings not captured
❌ Error	Connection issue

Common Issues

Recordings not appearing

• Verify cloud recording is enabled (not local recording)
• Check that the meeting met minimum duration requirements
• Allow up to 1 hour for Zoom to process the recording
• Confirm the host user is included in sync settings

Missing transcripts

• Enable “Audio Transcript” in Zoom recording settings
• Transcripts may take additional time after recording is ready
• Poor audio quality can prevent transcript generation

Only some users' meetings sync

• Verify all intended users are included in your sync settings
• Check individual user recording settings in Zoom Admin
• Users on free Zoom plans may not have cloud recording

Authorization expired

Zoom OAuth tokens can expire. Click Reconnect in your AmpUp settings to reauthorize.

Privacy & Compliance

Recording Consent

Ensure you comply with recording consent laws in your jurisdiction. Most regions require informing participants that a meeting is being recorded.

Zoom provides built-in consent features:

• Recording notifications when recording starts
• Consent prompts for participants
• Disclaimer settings in account preferences

Data Handling

Aspect	Details
Storage	Recordings stored in AmpUp’s secure cloud
Encryption	AES-256 at rest, TLS 1.3 in transit
Retention	Configurable, can match Zoom settings
Access Control	Role-based, audit logged

Disconnect Zoom

To remove the integration:

1. Go to Settings → Integrations → Zoom
2. Click Disconnect
3. Confirm disconnection

To also revoke from Zoom side:

1. Go to Zoom Marketplace → Manage → Installed Apps
2. Find AmpUp and click Uninstall

FAQ

Do I need Zoom if I use Gong?

No. If you use Gong or Clari Copilot, your Zoom meetings are already captured through those integrations. The direct Zoom integration is primarily for teams not using a conversation intelligence platform.

Does this work with Zoom Phone?

Currently, only Zoom Meetings recordings are supported. Zoom Phone integration is on our roadmap.

What about Google Meet or Microsoft Teams?

Microsoft Teams integration is available — see Microsoft Teams. Google Meet support is on our roadmap.

Are breakout rooms recorded?

Breakout room recordings depend on your Zoom settings. If cloud recording is enabled for breakout rooms, they will sync to AmpUp.