Salesloft

Connect Salesloft to analyze your sales conversations with AmpUp

Connect Salesloft to AmpUp to import your call recordings, transcripts, and conversation intelligence data. AmpUp’s AI agents will analyze your sales conversations to provide personalized coaching and help your team close more deals.

Prerequisites

Before connecting Salesloft, ensure you have:

Salesloft account with Conversation Intelligence license

A Salesloft Developer License (see Create a Salesloft App below)

AmpUp admin access for your organization

Salesloft Application ID and Secret (see Create a Salesloft App below)

These credentials are required to establish a secure link between Salesloft and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest conversations.

Create a Salesloft App

Before connecting Salesloft to AmpUp, you’ll need to create an OAuth application in Salesloft.

You must first obtain a Developer License from Salesloft before you can create apps. Contact [e-mail] to request one and wait for confirmation.

1. Request a Developer License

   Email [e-mail] to request a Developer License. This is required before you can create OAuth applications.

2. Create an OAuth Application

   Once you have your Developer License, log into your Salesloft account and navigate to the OAuth Applications section.

   Click Create your first app (or Create New if you already have apps).

3. Configure app details

   Fill in the following:

   • Name: A descriptive name (e.g., “AmpUp Integration”)
   • Redirect URI:

   https://api.withampersand.com/callbacks/v1/oauth
   

   • Application Type: Select public application

   Click Save.

4. Add required scopes

   Configure the following scopes for your app:

   conversations:read
   calls:read
   accounts:read
   people:read
   users:read
   

   For a full list of available scopes, see the Salesloft API Scopes documentation.

5. Copy your credentials

   After saving, copy the Application ID and Secret — you’ll need these when connecting Salesloft in AmpUp.

What Data Syncs

From Salesloft to AmpUp

Data Type	Description
Call Recordings	Audio recordings from Salesloft Dialer and Conversations
Transcripts	Full conversation transcripts with speaker identification
Call Metadata	Duration, date, title, disposition
Participants	Caller and recipient details
Accounts	Account and company information
People	Contact details associated with calls

AmpUp imports conversations from the last 90 days during initial sync. New calls sync automatically within minutes of processing.

Connect Salesloft

1. Navigate to Integrations

   In AmpUp, go to Settings → Integrations → Salesloft.

2. Enter Provider Credentials

   Click the Connect Salesloft button. AmpUp will prompt you to enter the Application ID (Client ID) and Secret (Client Secret) from the Salesloft app you created above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.

3. Authorize with Salesloft

   After entering your credentials, you’ll be redirected to Salesloft. Sign in with your account and authorize AmpUp.

4. Authorize AmpUp

   Review the requested permissions and click Authorize to grant access.

   AmpUp requests:

   • Read conversations and call recordings
   • Read accounts and contacts
   • Read user information
5. Configure Sync Settings

   Select which teams and call types to include in the sync.

6. Initial Import

   AmpUp will begin importing your Salesloft conversations. This typically takes 2-4 hours depending on call volume.

Configuration Options

Team Selection

Choose which teams’ calls to import:

1. Go to Settings → Integrations → Salesloft → Teams
2. Enable or disable teams as needed
3. New calls from enabled teams sync automatically

Call Filters

Filter	Default
Minimum Duration	5 minutes
Call Type	All (dialer, video, recorded)
External Only	Required (internal calls excluded)

Historical Import Range

Choose how far back to import:

• 30 days - Quick setup
• 90 days - Recommended
• 6 months - Extended history
• 1 year - Comprehensive data

How AmpUp Uses Salesloft Data

Call Coaching

AmpUp analyzes each conversation and provides specific, actionable feedback on communication techniques.

Pattern Recognition

Identify what makes your top performers successful across their Salesloft conversations.

Meeting Preparation

Alex uses past call history to prepare reps with account context and talking points.

Skill Development

Maya creates practice scenarios based on real objections from your Salesloft recordings.

Sync Status & Troubleshooting

Check Sync Status

View your sync status at Settings → Integrations → Salesloft → Sync Status.

Status	Meaning
✅ Connected	Integration is active
🔄 Importing	Historical import in progress
✅ Live Sync	Real-time sync active
⚠️ Delayed	Processing backlog
❌ Error	Connection issue

Common Issues

Calls not appearing

• Wait for Salesloft to finish processing (up to 1 hour)
• Verify the call meets minimum duration requirements
• Check that the user’s team is included in sync settings
• Ensure the user has a Conversation Intelligence license

Missing transcripts

• Transcripts require clear audio quality
• Verify Conversation Intelligence is enabled for the user
• Very short calls may not be transcribed

Authorization expired

Salesloft OAuth tokens periodically expire. Click Reconnect in your AmpUp settings to reauthorize.

Developer License issues

If you can’t create an OAuth app, verify your Developer License is active. Contact [e-mail] for assistance.

Disconnect Salesloft

To remove the integration:

1. Go to Settings → Integrations → Salesloft
2. Click Disconnect
3. Confirm disconnection

Disconnecting stops new calls from syncing. Previously imported data remains in AmpUp unless you request deletion.

FAQ

Do I need a Conversation Intelligence license?

Yes. Salesloft’s Conversation Intelligence module is required to access call recordings and transcripts via the API. The base Salesloft platform alone does not provide conversation data.

Can I connect both Salesloft and Gong?

Yes, but we recommend connecting only one conversation intelligence source to avoid duplicate calls. Choose whichever platform has more comprehensive call coverage.

Does AmpUp replace Salesloft?

No. Salesloft continues to handle your sales engagement workflow. AmpUp adds a personalized coaching layer on top of your Salesloft conversation data.

How quickly do new calls appear?

New calls typically appear in AmpUp within 15-30 minutes of being processed by Salesloft.