Microsoft Teams

Connect Microsoft Teams to capture meeting recordings and transcripts in AmpUp

Connect Microsoft Teams to AmpUp to automatically capture meeting recordings, transcripts, and participant information via the Microsoft Graph API. This integration is ideal for organizations using Microsoft 365 for their meetings.

Prerequisites

Before connecting Microsoft Teams, ensure you have:

Microsoft 365 account with Teams meetings enabled

Access to the Azure Portal to register an application

AmpUp admin access for your organization

Azure AD Client ID and Client Secret (see Register an Azure AD App below)

These credentials are required to establish a secure link between Microsoft Teams and AmpUp. Once connected, your data will be encrypted in transit and at rest, and synced periodically to keep AmpUp up to date with your latest meetings.

Register an Azure AD App

Before connecting Microsoft Teams to AmpUp, you’ll need to register an application in Azure Active Directory to obtain your Client ID and Client Secret.

1. Sign in to Azure Portal

   Go to the Azure Portal and sign in with your Microsoft account.

   
2. Register a new application

   Navigate to Azure Active Directory → App registrations → New registration.

   Fill in the following:

   • Name: A descriptive name (e.g., “AmpUp Integration”)
   • Supported account types: Select the appropriate option for your organization
   • Redirect URI: Select Web and enter:

   https://api.withampersand.com/callbacks/v1/oauth
   

   Click Register.

3. Create a Client Secret

   In your newly registered app, go to Certificates & secrets → New client secret.

   • Add a description (e.g., “AmpUp”)
   • Select an expiration period

   Click Add and immediately copy the Value — this is your Client Secret. It won’t be shown again.

   Copy the Client Secret immediately after creation. You will not be able to view it again later.

4. Configure API permissions

   Go to API permissions → Add a permission → Microsoft Graph → Delegated permissions.

   Add the following permissions:

   offline_access
   OnlineMeetingTranscript.Read.All
   OnlineMeetingRecording.Read.All
   OnlineMeeting.Read
   User.Read
   Calendars.Read
   

   The offline_access scope is mandatory. Without it, AmpUp will not receive refresh tokens and users will need to re-authenticate frequently.

   Depending on your organization’s policies, an Azure AD administrator may need to grant admin consent for these permissions.

5. Copy your credentials

   Go to the Overview page of your app registration. Copy the Application (client) ID — this is your Client ID.

   You should now have:

   • Client ID (Application ID from the Overview page)
   • Client Secret (from Certificates & secrets)

What Data Syncs

From Microsoft Teams to AmpUp

Data Type	Description
Meeting Recordings	Cloud recordings from Teams meetings
Transcripts	Full conversation transcripts with speaker identification
Meeting Metadata	Title, duration, date, meeting ID
Participants	Attendee names, emails, and roles
Calendar Events	Associated calendar event details

Users can only access transcripts and recordings for meetings they participated in. AmpUp respects Microsoft’s permission model.

Connect Microsoft Teams

1. Navigate to Integrations

   In AmpUp, go to Settings → Integrations → Microsoft Teams.

2. Enter Provider Credentials

   Click the Connect Microsoft Teams button. AmpUp will prompt you to enter the Client ID (Application ID) and Client Secret from the Azure AD app you registered above. AmpUp securely stores these credentials and uses them to establish the OAuth connection.

3. Authorize with Microsoft

   After entering your credentials, you’ll be redirected to Microsoft’s login page. Sign in with your Microsoft 365 account and review the requested permissions.

4. Authorize AmpUp

   Review the permissions and click Accept.

   AmpUp requests:

   • Read meeting transcripts and recordings
   • Read calendar events
   • Read user profile
   • Maintain connection (offline access)
5. Configure Sync Settings

   Select which users and meeting types to capture.

6. Initial Import

   AmpUp will begin importing your Teams meeting data. This typically takes 2-6 hours depending on meeting volume.

Configuration Options

User Selection

Choose which users’ meetings to capture:

Option	Description
All Users	Capture meetings from everyone authorized
Selected Teams	Only specific departments or teams
Selected Users	Hand-picked individuals

Meeting Filters

Control which meetings are imported:

Filter	Default
Minimum Duration	5 minutes
External Participants	Required (internal-only calls excluded)
Scheduled Meetings	Included
Channel Meetings	Included
Ad-hoc Meetings	Included

Transcription Settings

Setting	Options
Transcript Source	Teams transcript, AmpUp transcription, both
Language	Auto-detect (default), or specify

Organization Policies

Tenant Consent

Some organizations restrict user consent for third-party apps. If users see a “Need admin approval” message:

1. An Azure AD administrator must grant admin consent for the app
2. Go to Azure Portal → Enterprise Applications → find the app → Permissions → Grant admin consent

If your organization has strict app consent policies, coordinate with your IT administrator before setting up this integration.

Recording & Transcription Policies

Ensure the following Teams policies are enabled:

Meeting Recording: Allowed
Transcription: Allowed
Allow cloud recording: On
Allow transcription: On

These can be configured in the Teams Admin Center → Meeting policies.

Sync Status & Troubleshooting

Check Sync Status

View status at Settings → Integrations → Microsoft Teams → Status.

Status	Meaning
✅ Connected	Integration active
🔄 Processing	Recordings being imported
⚠️ Partial	Some recordings not captured
❌ Error	Connection issue

Common Issues

'Need admin approval' during authorization

Your organization’s Azure AD tenant restricts user consent. Ask your IT administrator to grant admin consent for the app, or configure the tenant to allow user consent for verified apps.

Recordings not appearing

• Verify that meeting recording is enabled in Teams policies
• Check that the meeting was recorded to the cloud (not locally)
• Allow up to 2 hours for Microsoft to process the recording
• Confirm the user is included in sync settings

Missing transcripts

• Ensure transcription is enabled in Teams meeting policies
• Transcripts are only available after the meeting ends
• Check that the meeting language is supported by Teams transcription

Authorization expired

If the Client Secret expires, you’ll need to create a new one in Azure Portal and update it in AmpUp. Consider setting a longer expiration period.

Only organizer's meetings sync

Microsoft Graph API restricts access to meetings where the authenticated user is a participant. Each user must individually authorize AmpUp to access their meeting data.

Privacy & Compliance

Data Handling

Aspect	Details
Storage	Recordings stored in AmpUp’s secure cloud
Encryption	AES-256 at rest, TLS 1.3 in transit
Retention	Configurable per organization
Access Control	Role-based, audit logged
Compliance	SOC 2 Type 2 certified

Recording Consent

Ensure you comply with recording consent laws. Teams provides built-in recording notifications, but verify your organization’s compliance policies.

Disconnect Microsoft Teams

To remove the integration:

1. Go to Settings → Integrations → Microsoft Teams
2. Click Disconnect
3. Confirm disconnection

To also revoke from Microsoft side:

1. Go to My Apps or Azure Portal → Enterprise Applications
2. Find the AmpUp app and revoke access

Disconnecting stops new meetings from syncing. Previously imported data remains in AmpUp unless you request deletion.

FAQ

Do I need this if I use Gong?

No. If you use Gong or another conversation intelligence platform that records your Teams meetings, your calls are already captured. The direct Teams integration is for teams not using a separate recording platform.

Does this work with Teams Phone?

Currently, only Teams Meetings recordings are supported. Teams Phone (PSTN call) integration is on our roadmap.

Can I connect both Teams and Zoom?

Yes, if your organization uses both platforms. AmpUp will deduplicate based on meeting time and participants.

What Microsoft 365 plans are supported?

Any Microsoft 365 plan that includes Teams and cloud recording. Business Basic, Business Standard, E3, and E5 plans are all supported.

Does each user need to authorize separately?

It depends on your setup. With delegated permissions, each user authorizes access to their own meetings. With admin consent, a single admin can authorize for the organization, but individual users may still need to log in.